Patient Support and Engagement Specialist

Aligned Marketplace is a seed-stage B2B2C employer health benefits company on a mission to increase America’s healthspan.  Aligned Marketplace connects employees and their families to advanced primary care, which has proven 15% cost savings for employers through better care, but is very difficult for employees to access historically.  Advanced primary care companies are fragmented and very specific to certain geographies whereas employers are spread out across many geographies.  Aligned has created a national marketplace that consolidates the best advanced primary care players into one network, making it a viable solution to employers. Advanced primary care is also best paid for through a value-based arrangement that ties payments to delivering high quality care at a low cost, but it is difficult for employers to build and manage these arrangements.  Aligned manages these value-based payments for employers, lowering the upfront cost of advanced primary care for employers.

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Joining pre-series A, this is a unique opportunity to join a business that has established customers and is going after an incredible mission to improve healthspan for Americans. This leader will be a key part of the leadership team and help scale the company’s advanced primary care group selection process (including web application).

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Your responsibilities will include:

• Conduct daily proactive outreach calls to patients to engage them in establishing with a primary care provider on Aligned.  

• Handle inbound patient inquiries with professionalism, empathy, and efficiency.  

• Collaborate with Aligned primary care provider groups to schedule appointments and coordinate patient care.

• Actively listen to patient concerns, understand their needs, and provide appropriate solutions in real time.  

• Critically problem-solve and adapt quickly to address patient blockers and unexpected challenges.  

• Collaborate with internal teams to enhance patient experience and streamline processes.

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Skills we look for

• Ability to build rapport quickly and connect to patients, especially on the phone.

• Ability to understand contextual details and possible blockers to care needs and then present appropriate solutions.

• High levels of empathy and a patient-first mindset.

• Strong problem-solving and customer service skills with the ability to think on your feet.

• Comfortable working in a fast-paced, evolving startup environment.

• Tech-savvy and able to quickly learn and adapt to new systems.

• Previous experience in a patient-facing or healthcare support role is a plus.

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How we work

• We think win-win. We are transparent and assume positive intent. We believe highly engaged team members lead to great product and highly engaged customers, which lead to great investors returns.

• We have a growth mindset. We are continuously learning. We have strong opinions, loosely held. We listen first as a means to understand.

• We keep our commitments. We do what we said we were going to do. We have urgency in pursuing our mission.

• We have a bias towards action and are proactive in moving the industry forward.

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Our cultural attributes

Respect, Hard working, Humble, Ownership

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Work Structure

Role is fully-remote. Must have access to high quality internet.  

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Our Benefits

• Competitive pay

• Medical and dental coverage (through an ICHRA allotment)

• 401k

• Equity

If you thrive in a dynamic environment, love helping people, and have a knack for solving problems on the fly, we’d love to hear from you!